Frequently Asked Questions

Attraction Code & DiCarlo Coaching – For Existing Customers Only.

** Please read the Frequently Asked Questions before submitting a ticket. **

What is Vin DiCarlo, Inc. and why is there a charge on my bill?

Vin DiCarlo Inc. is a self-improvement information company. We specialize in teaching men how to be more confident in their dating life and relationships, and if you have a charge from us on your card then either yourself or someone in your household ordered one of our programs.

Before you contact your credit card company, please check with any men in your household and make sure they did not, in fact, order one of our programs. Even if they did - or did not - Simply let us know and we'll remove the charge from your card without going through the hassle of contacting your credit card company. Our goal is to help men and therefore our service is top-notch, quick & eager to please.

I believe I was charged in error. How can I get a charge removed or taken off the bill?

Simply click the "Open New Ticket" button below, and describe your situation to one of our professional, friendly and warm customer service agents. They're trained to handle any customer service question you may have, and they usually get to your question QUICKLY. However, some seasons are more busy than others, so please allow 1-2 business days for a response in some rare instances. Rest assured - Your question WILL be answered quickly, with respect and a smile.

I have a charge on my card that I don't understand.

Our flagship program, The Attraction Code, comes with a 30-day free membership to our monthly newsletter and CD program. This program is $67 per month. If you want out - DON'T WORRY! Simply cancel your membership IMMEDIATELY, here: Click This Link To Immediately Cancel Your Mastermind Monthly Subscription. And if you believe you were charged in error - Don't Worry! Simply click "Open New Ticket" below, then describe your situation. One of our professional, warm and FRIENDLY Customer Service agents will respond to your question quickly. Please allow 1-2 business days for a response in our most busy season, and rest assured that our team has been trained to handle EVERY Customer Service question quickly, accurately and with a smile.

Please cancel my subscription to Mastermind Monthly.

If you'd like to cancel your Mastermind Monthly membership, simply Click This Link To Immediately Cancel Your Mastermind Monthly Membership. Please make sure you're 100% certain you wish to cancel BEFORE you click this link, because once you click that link, you will be immediately removed from the Mastermind Monthly Membership.

I was double-charged.

If you were charged twice - Don't Worry! Simply click "Open New Ticket" below, then describe your situation in your ticket and one of our professional, warm and FRIENDLY Customer Service agents will respond to your ticket quickly. We will gladly remove your double charge without you ever going through the hassle of contacting your credit card company. Please allow 1-2 days for a response, in our busiest season, however most days you'll get a response much quicker.

Oops! I think I may have ordered a product by accident.

If you accidentally purchased a program you didn't want - Don't Worry! Simply click "Open New Ticket" below, and one of our professional, warm and FRIENDLY Customer Service agents will solve your problem, right away. If the program you ordered was a physical program (with a box, CDs and DVDs) simply return it to the return address marked plainly on the box. And if your program was digital (downloadable or otherwise), simply open a ticket and describe your situation.

Our Customer Service agents are trained to handle EVERY customer service situation under the sun, so you'll get a quick response in only 1-2 business days - many times less! So sit back, relax and open a ticket knowing you'll get a quick, courteous answer.

When can I expect to receive my order?

If you haven't received your program, please allow 2-3 weeks for delivery of a physical program. This means all programs that have CD's, DVDs or are shipped in a box. If after 3 weeks you still haven't received your program, simply click the "Open New Ticket" button below and describe which program you haven't received. One of our professional, warm and FRIENDLY Customer Support Agents will get back to you in 1-2 business days, on our busiest season - Usually quicker! And you'll get another program shipped to you, as soon as we verify we have the right shipping address.

I would like a refund on a product I have purchased.

If you're looking for a refund on one of our programs - Don't Worry! Simply click "Open New Ticket" below, and describe which program you ordered and why you'd like a refund (so we can improve this program in the future.) All digitally downloadable programs have a 30-day money-back guarantee, and all physically shipped programs (with CD's, DVD's and anything shipped in a box) have a 60-day guarantee. Please ship back all physical programs, include the tracking number you used to ship it and one of our professional, warm and FRIENDLY Customer Service Agents will get back to you within 1-2 business days on our busiest season - sometimes quicker!

I need to re-download The Attraction Code or its bonuses.

If you need to re-download your digital program, simply click "Open New Ticket" above and describe which program you purchased. Please include the email and/or CC# you used to make this purchase, so one of our professional, warm and FRIENDLY Customer Service Agents can verify your account quickly, in 1-2 business days on our busiest season - usually quicker! You'll be sent a link to download your program, right away.

Can I get previous Mastermind issues?

I'm sorry, but we do not have past Mastermind Monthly newsletters OR audio CDs available for purchase. This is because Mastermind Monthly is a live, on-going, up-to-date publication with information tied to current dating trends and situations. So while old issues contain beneficial tips and nuggets (especially when used RIGHT AWAY), newer issues contain more up-to-date information, with greater accuracy.

I have been charged for Mastermind and never received it.

If you didn't receive this month's Mastermind Monthly issue, simply click "Open New Ticket" below and describe your situation. One of our professional, warm and FRIENDLY Customer Service Agents will verify your account and send another Mastermind Monthly newsletter straight to your front door in a plain, unmarked envelope (as always!) Please allow 1-2 business days for a response, on our busiest season - many times you'll receive an answer quicker!

I signed up for the Drills Bootcamp, where is it going to be held?

If you signed up for a Drills Bootcamp and want itinerary information (where your Bootcamp will be held... which dates... etc), simple click "Open A Ticket" below and fill in the information you have about your Bootcamp date. Our professional, warm and FRIENDLY Customer Support Agents will respond with all the information you request in 1-2 business days at our busiest season - sometimes quicker!

I need to change or cancel my Drills Bootcamp.

I'm sorry, but a Drills Bootcamp reservation is like a cruise ship reservation, in the fact that once you claim your spot, you're directly preventing someone else from claiming that seat. Because of this, you cannot cancel your Drills Bootcamp reservation. However, if you'd like, we can change your date for you. Simply click "Open New Ticket" below and describe your situation to one of our professional, warm and FRIENDLY Customer Service Agents will change your date in 1-2 business days for a small $497.00 Date-Change Fee. (This Fee primarily goes to your Trainer, to pay for his travel and booking expenses, since we pre-book Bootcamp dates 6 to 8 months in advance)